CloudPeak doubled support capacity without doubling headcount cost

## The problem\nCloudPeak, a US-based SaaS team, was missing evening tickets and burning out the in-house team. Hiring locally took 3+ months and burned cash.\n\n## What Beepa did\nBriefed the role, sourced 6 candidates, ran two interview rounds, and placed a 4-agent pod in 18 days. Beepa owns salary, employment admin, and timekeeping.\n\n## What changed\nFirst-response time on evening tickets dropped from 9 hours to 38 minutes. CSAT held at 4.7/5 across the rollout quarter. The internal team got their evenings back.